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Support center

We answer every email — usually within 24h on weekdays.

Email

support@sanva.tk

Email is preferred so we can track issues and follow up.

In-app feedback

In-app feedback

Open the app → Settings → Help & Feedback to send us a note.

Frequently asked

1. Is Lullacraft just a library of recordings?

No. Each session is composed fresh for tonight around your goal, what's keeping you up, and your mood. You won't hear the same meditation twice — it adapts every night.

2. Where is my data stored? Is it private?

Your practice records, sleep journal, and preferences are stored only on your device (SQLite + SecureStore). An optional daytime mood check-in is stored in our cloud database and automatically deleted after 90 days; it is used only to personalize that night's meditation. We don't collect your real name, precise location, contacts, photo library, or microphone audio, and there are no third-party advertising SDKs.

3. How does the AI work, and what gets sent?

To write your nightly script, your chosen goal, blocker, mood, and recent practice signals are sent over an encrypted connection through a secure AI gateway (newapi). Your real name, email, and location are never sent. Per-request usage logs are retained for no more than 30 days, and your inputs are never used to train AI models.

4. Is this medical or therapy advice?

No. Lullacraft is a wellness app to help you wind down before bed. It is not a medical device and does not provide diagnosis, treatment, or psychotherapy. If you experience persistent insomnia or related health concerns, please consult a qualified medical professional.

5. What does the subscription cost?

Lullacraft Pro is available as a monthly ($9.99) or yearly ($59.99) subscription, each starting with a 7-day free trial. Prices are shown in USD and vary by region; the exact local amount appears on the in-app paywall before you confirm. Billing is handled by the App Store / Google Play; we never see your card.

6. How do I cancel my subscription?

iOS: Settings → your name → Subscriptions → Lullacraft → Cancel. Android: Play Store → profile → Payments & subscriptions. Cancellation takes effect at the end of the current period; Pro stays usable until then. Cancelling during the free trial avoids any charge.

7. How do I delete my account and data?

In-app: Settings → Delete account and data. One tap wipes everything on your device and revokes your sign-in. You can also follow the public guide at /delete-account.

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